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June 10, 2003

Reference services online

Reference services through the Internet are more and more frecuent. Libraries use the Internet not just as a great information source, but many of them are offering reference services online. Generally speaking, they are forms through which users send their questions to the library, that at the same time send the answers by e-mail. Other system more and more used, is the use of the chat. Through conversation programmes, users ask the professional librarians, who delimits the question and tries to answer at this very moment. In some countries reference services at national level online are being developed, by means of forms or chat. You can know some of these initiatives in te article Pregunte a un bibliotecario: servicios de referencia en línea, published in the number 1, January 2003, of Revista Española de Documentación Científica.

Published: June 10, 2003
Category: Information services
Permanent link: P.URL

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